Forum Discussion

peterj62's avatar
peterj62
Explorer | Level 3
2 years ago

How can I keep my files and folders online-only?

I want all Dropbox files and folders to stay online and not on my MacBook which is full. In 'Manage hard drive space' I have ticked them as online only but they later reappear on my MacBook as offl...
desktop
Storage space
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hello from me too peterj62!

 

If you access your General tab online, what do you see under "Dropbox system extension"? 

 

Is the setting enabled? 

peterj62's avatar
peterj62
Explorer | Level 3
2 years ago

Hi Megan, yes it is enabled:

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey peterj62, would you mind hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi and checking the version you're using? 

  • peterj62's avatar
    peterj62
    Explorer | Level 3
    2 years ago

    Dropbox 202.4.5551

    It says it's 'Up to date'

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey peterj62, would you mind uninstalling and then re-installing the app please? 

     

    If this doesn't work, I'd be happy to send you an email, in order for us to have a closer look into this. Let me know! 

  • peterj62's avatar
    peterj62
    Explorer | Level 3
    2 years ago

    Hi Megan, I have uninstalled and then reinstalled the app but sadly the same thing happens - I move folders and files to online only but they are then immediately synched/copied onto my hard drive.  My email address [removed per the Dropbox Community Guidelines]

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for trying, Peter.

     

    I just emailed you, so we'll continue investigating internally.

     

    Cheers!

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