Forum Discussion

jwshrive's avatar
jwshrive
Helpful | Level 6
7 years ago

How can I see error logs if my syncing is stuck?

Is there a way to check error logs within Dropbox? My Dropbox app has been stuck syncing for a number of days with 4000 odd files to go. I contacted support and they suggested doing a full reinstal...
desktop
sync
Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 years ago

There is no such error log on the client.

Leo Creer's avatar
Leo Creer
New member | Level 2
5 years ago

I am having the same issue with files on Dropbox.

Specifically .braw files 

I have been escalated to higher ter tech support and no one ever responded.

I have been dealing with this issue for 1 year and 10 tickets later. 

Tech support steal talks to me like I'm doing something wrong.

I even installed TrueNas and tried to sync through the API and the same files fail to sync.

My server gives me an error. 

failed to copy: multpart copy: failed to open source: unexpected end of JSON input

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi there Leo Creer, I'm sorry for the late response. Are you still having issues with this?

    Could you provide us with your ticket's ID in order to look it up on our system?
    • Leo Creer's avatar
      Leo Creer
      New member | Level 2
      5 years ago
      Ticket #12531038

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