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kengi1468's avatar
kengi1468
Explorer | Level 4
5 hours ago
Solved

How can my client send me files larger than 5GB, if they don't have a Dropbox account?

I have dropbox plus account. My client does not have a dropbox account. Nor does he want one. How can he send me files that are 5gb and up? I'm always getting hit with the 2gb limit. I'm in video pro...
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  • dbx_brian's avatar
    dbx_brian
    4 hours ago

    Hi Kengi, 

    Yes, that's correct. Dropbox Professional users can use a File Request to accept files up to 250 GB in size from anyone, whether they have a Dropbox account or not. 

    Let us know if you have any more questions! 

    Brian

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 hours ago

The limit has nothing to do with their quota its a restriction based upon your account (Plus). Plus file requests are limited to 2gb as per this help article. To get higher than 2gb you'd need to upgrade to Professional. 

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