Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
Solved
Dropbox Client for Linux on Ubuntu 24.04 LTS- icon not clickable.
Guys, I've noticed a bug on Dropbox Client on Ubuntu 23.10 and the same occurs on Ubuntu 24.04 LTS after a installed it from scratch on my machine. It's really a bug on the app on desktop.
The problem is: the app on system tray doesnt open or show anything until the system is blocked to block screen and returns putting password. After that it works normally as it should. I recorded a short video showing the problem with you:
How can this issue be solved? Is this the right place to report it?
God bless you all!
Guys, I've noticed the bug is gone here on Ubuntu 24.04.1 LTS o Gnome 46 and Wayland. I just started my notebook and the icon worked flawlessly. If I encounter another bug I'll relate it here.
This is the version where it started to work:
raulgrangeiro@RAUL-PC-2:~$ dropbox version
Dropbox daemon version: 212.4.5767
Dropbox command-line interface version: 2024.04.17God bless you all!
50 Replies
Replies have been turned off for this discussion
- Megan
Dropbox Staff
Hey raulgrangeiro, welcome to our Community!
Thanks for the video, and all the added info. When did this start happening on your end?
Do you notice the same behavior on both of your devices I'm assuming, right?
Let me know more, and we'll take it from there!
Hi, Megan,
I've being using Ubuntu since version 23.10 at Febuary 2024, and it's happening since then.
Yes, I noticed this behavior on both machines.
The machine where I recorded the video has the following hardware:
Notebook: Acer A515-45-R6BL
OS: Ubuntu 24.04 LTS x64
Desktop Enviroment: Gnome Shell 46 on Wayland
CPU: AMD Ryzen 7 5700U
GPU: AMD Radeon Vega 8
RAM: 20 GB DDR4 3200MHz
SSD: WD SN530 512GB M.2
I've received an update for the daemon, the version 204.4.5420 is now installed, but the problem persists.
BenDBXCommunity Manager
Hi raulgrangeiro,
Thanks for reporting this. I've checked with our engineering team, who is currently looking into why the desktop tray icon in Linux is unresponsive. I'll let you know when I have an update!
Ben
Dear all,
I proabably have an indicator to a solution.
I've installed Ubuntu LTS 24.04. and was frustrated to see, that Dropbox is not reacting. Although I was connected with my login. No Window to open at all.
But now - after connecting here with my account - I can open the window and select, which folders I want to sync, where dropbox should sync to and so on.
May I ask you to check, if someone else observe something similar?
Megan: As I wrote - maybe an indicator to a final solution, if you share this with your developers?
Thank you very much in advance for your replies.
Best
Steffen
Update:
I've just tried it on another compter - also Ubuntu 24.04 installed.
There I do not have access to the client, even if I am logged in the community.
So questionsmarks again on my side.Both machines uses Browsers, based on the Chrome-Engine and both have the latest patch-level...
Friend, as I showed on the video, if you lock your screen and return, does it open?
I don't use your desktop setup raulgrangeiro and don't have the same issue, but in general Dropbox application (rather the daemon - the actual executable) doesn't work stable. This is not something new and often different people report different strange things appearing (sometime things disappearing). I have also issue with my Dropbox menu (no any submenu appears) and reported it multiple times - no any reaction 🤦 - Dropbox Linux application is not "first class citizen" here 🤷, unfortunately. Better don't rely that something will be changed. In your case the menu comes back at least after your trick. 😉
Have a nice day.
Same behavior after a clean installation of Ubuntu 24.04. The installation seems correct, but then the Dropbox interface does not respond; the tray icon freezes, and no settings can be accessed."
prapador if you do what I show on the video would the app show it's interface?
I'm successfully using a workaround with Ubuntu 24.04 and the latest Dropbox version.
1) Create an executable file somewhere in your $HOME directory with these contents:
#!/bin/sh
sleep 5
/usr/bin/gnome-extensions disable ubuntu-appindicators@ubuntu.com
/usr/bin/gnome-extensions enable ubuntu-appindicators@ubuntu.comAs you can see, it simply restarts the appindicator extension (this is what happens whenever you lock and unlock your screen).
2) Make it executable, i.e.: chmod +x $HOME/bin/restart-appindicator.sh
3) Create a new startup app in gnome with this data:
- Name: Restart appindicator
- Command: /home/myusername/bin/restart-appindicator.sh
Same problem with my Ubuntu 24.04 as well.
```
$ dropbox version
Dropbox daemon version: 206.4.6506
Dropbox command-line interface version: 2019.02.14
```This has been a bug since the dawn of time and has been reported many times without a fix being issued. Locking the screen always makes the icon work again. Before that, it does not.
Guys, I've noticed the bug is gone here on Ubuntu 24.04.1 LTS o Gnome 46 and Wayland. I just started my notebook and the icon worked flawlessly. If I encounter another bug I'll relate it here.
This is the version where it started to work:
raulgrangeiro@RAUL-PC-2:~$ dropbox version
Dropbox daemon version: 212.4.5767
Dropbox command-line interface version: 2024.04.17God bless you all!
- T_theresa_A
Hey raulgrangeiroI am delighted to see your issue has been resolved, and thank you so much for coming back to update the thread about this (It's people like you who keep this Community vibrant and active 😄).
But separately to that, I'd personally love to learn more about how you use Dropbox overall, if you are open to sharing 🤗? I'm really interested in people's workflows and would love to share tips with you or gather feedback to pass along to our team.
T 😺(Dropbox Community Manager)
I use Dropbox mostly to store work from college. And it's a great service. The only problem I had with it was that issue that has been solved.
Thank you! God bless you!
Can confirm that it's working now!
I've tried suspending and reopening, but the Dropbox icon does nothing. I'm not even sure if it's installed, though the icon is on my app tray. Trying to install though the App Center shows "unmet dependency". I've tried repeatedly to manually install. I have Ubuntu 24.04. How do I check installation or uninstall on terminal? (I generally only use terminal when I copy and paste instructions.) How necessary is the app? Can I not just copy folders to the Dropbox folder?
When I go to the App Center, it doesn't show Dropbox as an installed app, so I can't uninstall there. But when I try to install Dropbox, it says "looks like it's already installed". When I go to the "Show Apps", it shows the Dropbox icon, which won't open. If it doesn't show in the App Center, how else can I uninstall it? (This may be more of an Ubuntu question.)
When I go to Files, Dropbox and all the folders within it show green checks, as though they are syncing. Maybe that's not what the green checks mean? At one point I asked how to sync folders and was told that everything within the Dropbox folder automatically syncs. Is that not so?
I had Dropbox years ago (when I used Windows) and I don't think there was an app. However, all I did was move or import files to the Dropbox folder for them to be saved - but maybe they weren't synced.
I'll try to help you with that. Open your terminal and paste these commands I'll show you:
- dpkg --list | grep dropbox
It shows if dropbox is installed. If not, then paste this command:
- sudo apt install dropbox
And then show me what the terminal sends to you.
More basically, I'm wondering how necessary the app is. Hannah, on Dropbox staff, says it is the only way to sync. I have the Dropbox folder on my home folder and if I move a file or folder I want to backup into that folder, it appears on the Dropbox website, so I assume it is backed up. But is it being synced? If not, how do I accomplish that? Do I need the app? She or someone said that the app creates that Dropbox folder.. Mybe so, but it's been there for a long time. That is the way I backed up things to Dropbox ten years or so ago, on a Windows system. I feel like I'm missing something in my understanding. Incidentally, using the "Files" file manager, all the files and folders I added to the Dropbox folder, including one I just created called "Test" show green check marks, which I had thought meant they are backed up. Are they syncing?
- Megan
Hey Kay39, happy Friday, I hope you're doing well!
Essentially when you install our desktop app, a Dropbox folder is created locally on the device, which mirrors your files online and vice versa.
When you add content inside the Dropbox folder you should be able to see them when visiting your account online. If they do, that means the app is syncing.
If you need something else, please let me know and I will be more than happy to help every step of the way.
It sounds like perhaps it's doing what it should. I was looking for an app that llike what I'm used to for an app.
