Forum Discussion

busherland1's avatar
busherland1
Explorer | Level 3
3 years ago

how do I back up dropbox?

How do I back up DropBox? I cannot enable Docs and Desktop for iCloud .  Please help me backup  . I am using a MacBook Pro.
Dropbox Backup
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

 

Since the icon has an X on it, this means the app isn't working for some reason. Could you try clicking the app once and let me know what message you see on the bottom left?

busherland1's avatar
busherland1
Explorer | Level 3
3 years ago

 This is what I see. This is always there when I click on it.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Okay, it looks like your account is overquota, this means it isn't syncing any edits or new files to or from the site. 

     

    Just to check again, have you enabled the Backup feature? You can see any backups on this page on the site.

  • busherland1's avatar
    busherland1
    Explorer | Level 3
    3 years ago

    Hello Again,

    I am hoping you can help me with this issue by the end of today because you are probably not there over the weekend. I need my computers for a business trip next week. Thank you for your help.  Brenda

    • busherland1's avatar
      busherland1
      Explorer | Level 3
      3 years ago

      I do not have that grid when I click on the icon.  The previous picture I sent shows the entire screen.

       

      • busherland1's avatar
        busherland1
        Explorer | Level 3
        3 years ago

         

         

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