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GadgetGrrl
3 years agoExplorer | Level 4
How do I permanently stop a huge sync, and remove all the added files?
I accidentally started an enormous sync to my iMac (10k + files urk) that I can't seem to stop. My only option appears to be to pause it. I don't want all this data to be sync'ed to my computer at all so how do I make this thing stop permanently? It's gobbling up bandwidth and my data and after a day of syncing, has still not finished the job.
Many thanks in advance.
Hey MettaSong, sorry to hear about this.
Pausing syncing won't do the trick, because at some point you'll need to unpause, so the sync will need to finish anyway.
I think the next best thing here is to unlink the computer from your account, delete the Dropbox folder and the Dropbox app and reinstall it again from scratch.
To unlink the computer, you can either delete it from your connected devices or sign out of the app.
I hope this helps.
17 Replies
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- Jay2 years ago
Dropbox Community Moderator
Hi ceso, have you tried right clicking that folder and marking it as online-only again? This would return it to the previous state and stop the downloading of files.
- Octavio Warnock-Graham2 years agoNew member | Level 2
Please give us the option of hard canceling out of synching as it is an enormous time waster on those rare occasions users accidentally synch a top-level folder.
I'm losing hours out of my day as Dropbox re-indexes and downloads my old folder system.
- TomMunch2 years agoHelpful | Level 6
I'm having a similar issue. I added a folder to Dropbox on my desktop Mac that defaulted to syncing to my laptop. I unchecked the folder from Dropbox on my laptop, but it didn't stop the sync. I then actually deleted the folder from Dropbox online and on my Mac desktop, and it's still trying to sync 100,000 files that no longer exist. Ugh. I'm sure I'm going to run out of disk space on my laptop, and meanwhile new files that I'd like to sync to online Dropbox and my desktop Mac and from my laptop and access from my phone and iPad are not showing up because I guess they are lost in the cue behind these other 100,000 files.
- Walter2 years ago
Dropbox Community Moderator
Hi there TomMunch - sorry to hear about this.
If this persists after rebooting your computer or quitting and relaunching the app, could you send us a screenshot of the app's status so that we can have a visual too?
- TomMunch2 years agoHelpful | Level 6
I signed out and back in, and after it indexed all my files it no longer was trying to sync the deleted files.
- TomMunch2 years agoHelpful | Level 6
So it says it's done syncing now, and all the files that were deleted including the folder are absent.
- Hannah2 years ago
Dropbox Community Moderator
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