Forum Discussion

averagemario's avatar
averagemario
Explorer | Level 3
3 years ago

How do I unblock my account from sharing

When I try to share a file I see this message   "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Servic...
FAQ
Share
shared links
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi averagemario, thanks for bringing this to our attention.

 

In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

 

This will help me to assist further!

  • averagemario's avatar
    averagemario
    Explorer | Level 3
    3 years ago

    yes please

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey averagemario, thanks for your cooperation.

       

      I just followed up via email so please have a look at your inbox and we'll take it from there. 

  • WilliamBorges's avatar
    WilliamBorges
    Explorer | Level 4
    3 years ago

    Hello, I am experiencing the same problem as the user who created this post. Could you please help me as well 
    [removed per the Community's Guidelines]

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey WilliamBorges, sorry to hear about this.

       

      It sounds like your shared links may have been banned. How long have you been facing this issue?

       

      Did you receive an email from Dropbox informing you about this?

      • WilliamBorges's avatar
        WilliamBorges
        Explorer | Level 4
        3 years ago

        Hello, yesterday morning, I noticed the start of this issue. I haven't received any emails regarding this matter. However, I did send an email to Dropbox support, but I still haven't received a response. I want to thank you for your remarkable responsiveness.

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