Forum Discussion

averagemario's avatar
averagemario
Explorer | Level 3
3 years ago

How do I unblock my account from sharing

When I try to share a file I see this message   "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Servic...
FAQ
Share
shared links
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey WilliamBorges, sorry to hear about this.

 

It sounds like your shared links may have been banned. How long have you been facing this issue?

 

Did you receive an email from Dropbox informing you about this?

WilliamBorges's avatar
WilliamBorges
Explorer | Level 4
3 years ago

Hello, yesterday morning, I noticed the start of this issue. I haven't received any emails regarding this matter. However, I did send an email to Dropbox support, but I still haven't received a response. I want to thank you for your remarkable responsiveness.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi WilliamBorges, do you have a ticket number reference, in order for me to locate it on our system? 

    • WilliamBorges's avatar
      WilliamBorges
      Explorer | Level 4
      3 years ago

      I don't have a ticket number reference. Can you help me find it?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi WilliamBorges, if you check your emails from your communication with our Support, you should be able to find the relevant ticket number in the email chain. 

         

        Can you check?

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