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How long can Smart Sync take to free up space when marking files as Online Only?
how long does it take to sync files to online only vs my hard drive? Approx 247 GB
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi Etwhalen9090 - how are you today?
To be completely honest, syncing can take some time with this amount of data; worry not though for you should be able to adjust your bandwidth settings to boost this process up a bit (or more - always depending on your needs).
You can always check the app's status within your computer's system tray/menu bar for more information.
I hope this helps and please let me know if you have any additional questions; I'll be happy to follow up.
By the way, welcome to the Dropbox family!
Hello, Walter, and thanks for the reply. I have been using Dropbox for several years now, but apparently not very well. Also, I meant to say selective sync, not smart sync.
It does not seem to be syncing anything. All the files are still on my hard drive, unless I go to each individual file and do it manually, which is obviouly out of the question for so much data. Is there a way to start it and then be able to monitor the progress of the sync to the cloud, and then check files are there before I delete from my hard drive?
Thank you so much.
- Walter
Oh, I see now. Thanks for clearing this up for me Etwhalen9090!
Just to make sure we're troubleshooting the right thing here now, could you send me the exact status of the desktop app as shown within your computer's system tray/menu bar?
Hello, Walter. It looks like I have the green check marks, but that's only showing the last 30 days. When I look at the files actually on my DB folder on my laptop, they are all still there, which is my main concern, and those I have to upload to the cloud manually at this point.
If I have to change my plan, I can if that will help.
Thanks again for your super prompt response.
- Walter
Thanks for the extra details there Etwhalen9090.
I'm afraid you lost me now :scream_cat:
Can you take a look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing?
When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu. If you do not see this then can you please let me know what the message being displayed reads?
In addition, as I'm still unsure about this, could you send me screenshot of the following so I can have a visual to better advise as to what the next steps should be?
Etwhalen9090 wrote:
It looks like I have the green check marks, but that's only showing the last 30 days. When I look at the files actually on my DB folder on my laptop, they are all still there, which is my main concern, and those I have to upload to the cloud manually at this point.
Thanks!
