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Forum Discussion

jkj1's avatar
jkj1
New member | Level 2
4 years ago

How to access Dropbox preferences in Windows 11

Hi folks, I use Windows 11 and somehow ticked automatic backup of computer files into Dropbox. Tried to change this in preferences but I am not sure how to access Dropbox preferences in Windows 11. An...
Computer Backup
desktop
sync
EricBuist's avatar
EricBuist
Explorer | Level 4
4 years ago

Hi,

The Dropbox window doesn't show up the icons.

 

 

I just double checked and my screen resolution is still 1920x1080. I cannot switch to a 4K monitor or put my font size super small to sove this.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey EricBuist, sorry to jump in here, but have you rebooted your computer since you noticed this?

 

If you did and still can't see your profile's picture on the top right corner of the window that comes up when you click on the Dropbox icon in your taskbar, you might need to reinstall the app. 

 

Also, you didn't clarify, does adjusting your screen's resolution improve matters? 

  • EricBuist's avatar
    EricBuist
    Explorer | Level 4
    4 years ago

    I am already at 1920x1080 and didn't change that.

    Yes I rebooted several times since I noticed the issue.

    The only workaround I found is the press Ctrl-Space while Dropbox window is active, select Move in the menu and then move the window with arrow keys until the profile icon appears.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      4 years ago
      EricBuist wrote:

      I am already at 1920x1080 and didn't change that.

      What about your screen scaling? The Dropbox app doesn't always behave properly if you've changed the scaling of text/icons (125%, 150%).

    • EricBuist's avatar
      EricBuist
      Explorer | Level 4
      4 years ago

      Even with DPI scale set at 100%, I don't have the profile icon and some text in dialog box appears too small to read, like file properties in Explorer. I had to put it back at 125%.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi EricBuist, could you try quitting the Dropbox desktop application and restarting it, without rebooting, to see if the window appears at the bottom the next time?

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