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jkj1's avatar
jkj1
New member | Level 2
4 years ago

How to access Dropbox preferences in Windows 11

Hi folks, I use Windows 11 and somehow ticked automatic backup of computer files into Dropbox. Tried to change this in preferences but I am not sure how to access Dropbox preferences in Windows 11. An...
Computer Backup
desktop
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey EricBuist, sorry to jump in here, but have you rebooted your computer since you noticed this?

 

If you did and still can't see your profile's picture on the top right corner of the window that comes up when you click on the Dropbox icon in your taskbar, you might need to reinstall the app. 

 

Also, you didn't clarify, does adjusting your screen's resolution improve matters? 

EricBuist's avatar
EricBuist
Explorer | Level 4
4 years ago

I am already at 1920x1080 and didn't change that.

Yes I rebooted several times since I noticed the issue.

The only workaround I found is the press Ctrl-Space while Dropbox window is active, select Move in the menu and then move the window with arrow keys until the profile icon appears.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    EricBuist wrote:

    I am already at 1920x1080 and didn't change that.

    What about your screen scaling? The Dropbox app doesn't always behave properly if you've changed the scaling of text/icons (125%, 150%).

  • EricBuist's avatar
    EricBuist
    Explorer | Level 4
    4 years ago

    Even with DPI scale set at 100%, I don't have the profile icon and some text in dialog box appears too small to read, like file properties in Explorer. I had to put it back at 125%.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi EricBuist, could you try quitting the Dropbox desktop application and restarting it, without rebooting, to see if the window appears at the bottom the next time?

      • Robinb91's avatar
        Robinb91
        Explorer | Level 4
        3 years ago

        I am having the exact same problem on four machines or from windows to window 11 Pro and two windows 10 pro the exact same thing he is seeing

        I want to move the files from the c drive to d drive but I can’t see the preference for the sink options. How do you fix this?

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