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Forum Discussion
How to check what has been synced when using the app and how to access its preferences?
I started a free trial on 18.3.25. I am completely lost! I seem to have a Business Plan, but I don't want that. I just wanted to transfer some folders/files onto a new laptop. Dropbox seems to hav...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey mosie, welcome to our Community!
First, I want to apologize for the length of this post. My goal is to ensure that we've covered everything, so let's jump right into this!
Based on everything you've described, it sounds like you enabled our Backup feature, which you can read about here.
With the above in mind, would you mind clarifying if you see any backups enabled for your Documents, Music and Video folders, when visiting this page online?
In order to check which files have synced, I recommend that you open your local Dropbox folder, and compare the content you see there with what you see online.
About the app's preferences, and the little Dropbox icon: If Dropbox is installed on your machine, you can simply launch the app. If not, you can do a quick re-installation using this link. Once you can see and access the Dropbox icon, try these steps to access its preferences.
Lastly, we can definitely address your subscription, and how to cancel your trial once we've settled the rest. Feel free to let me know what subscription you see on your end when visiting your plan page.
Keep me posted, and we'll take it from there!
