Forum Discussion

Julian G.2's avatar
Julian G.2
Helpful | Level 6
3 years ago

How to permanently / forever / for real ... turn OFF Smart Sync

Hello,    When Smart Sync was introduced, I tried it, disliked it, and had to search how to disable it (which was not intuitive). It was gone. Auto app update worked fine and did not introduced i...
desktop
Mac
sync
Julian G.2's avatar
Julian G.2
Helpful | Level 6
3 years ago

Ok...

So much for the "workaround" of setting the desired behaviour in the root folder.

It seemed to work at first, but now I pay attention: an amount of seemingly random files, folders and subfolders are appearing have te dreaded cloud icon of "online only". So also the root folder because it contains "some" placeholder files.

But making the root folder "available offline" again, does not seem to do anything with the status of their contents. Also, nothing happens when acting on any single file..... 

 

FOR THE MOTHER OF GOD: I DON'T WANT THIS.

PLEASE LET ME TURN OFF "ONLINE ONLY" FUNCTIONALITY.

I NEVER WANT ANY FILE TO BE ONLINE ONLY, EVER, EVER!

 

Please let me turn this off.

 

 

Julian G.2's avatar
Julian G.2
Helpful | Level 6
3 years ago

Update: 

 

Context menu > "Make available offline" does nothing... bug?

To make available offline, click on the cloud icon. But anyways, clicking on a root folder does nothing to the rules of future content inside created in a remote machine.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Julian G.2, I hope you're well.

     

    Please try again, but this time, open your Dropbox folder and select all your top level folders and switch those to "available offline", to see if that works.

     

    If not, please send us a screenshot of the Dropbox application's sync status and a screenshot of your local Dropbox folder, showing the icons on your files after you switched them to "available offline".

     

    You can hover over the Dropbox icon in your menu bar, to see the sync status.

    • Julian G.2's avatar
      Julian G.2
      Helpful | Level 6
      3 years ago

      Hi Hannah, 

       

      You mean select folders on the root (I have 5) and righ-click > then choose the "Make available offline" option?

      It does nothing. 

       

      Sync status shows everything up to date.

       

      Kind regards,

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Julian G.2, could you attach a screenshot showing the main folders in your account as they appear in Finder, after you right click them to make them available offline, while hiding any personal info?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!