Forum Discussion

Julian G.2's avatar
Julian G.2
Helpful | Level 6
3 years ago

How to permanently / forever / for real ... turn OFF Smart Sync

Hello,    When Smart Sync was introduced, I tried it, disliked it, and had to search how to disable it (which was not intuitive). It was gone. Auto app update worked fine and did not introduced i...
desktop
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Julian G.2, I hope you're well.

 

Please try again, but this time, open your Dropbox folder and select all your top level folders and switch those to "available offline", to see if that works.

 

If not, please send us a screenshot of the Dropbox application's sync status and a screenshot of your local Dropbox folder, showing the icons on your files after you switched them to "available offline".

 

You can hover over the Dropbox icon in your menu bar, to see the sync status.

Julian G.2's avatar
Julian G.2
Helpful | Level 6
3 years ago

Hi Hannah, 

 

You mean select folders on the root (I have 5) and righ-click > then choose the "Make available offline" option?

It does nothing. 

 

Sync status shows everything up to date.

 

Kind regards,

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Julian G.2, could you attach a screenshot showing the main folders in your account as they appear in Finder, after you right click them to make them available offline, while hiding any personal info?

    • Julian G.2's avatar
      Julian G.2
      Helpful | Level 6
      3 years ago

      Hi Jay, you mean this?

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Yes, it seems they're all local except for the Win folder, which contains some local and some online-only files.

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