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dduraznito's avatar
dduraznito
Explorer | Level 4
4 years ago
Solved

How to reset my camera uploads, I tried everything

Hi! I need to force the Android app to re-upload all the photos in my gallery.
I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this.
I have already:
-re-installed the app
-deleted the cache memory
-deleted all files in the Dropbox camera upload folder
-restarted the device
-even tried from a new device with a different SD card but with the same files in it
Still, Dropbox will only upload new files.

I also tried manually uploading but due to the fíes being cover 1500, the app never stops processing the files and never uploads anything.
I'm on Android 12 and no other apps are set to

Camera uploads
Mobile
sync

100 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi jigoku, I hope you're doing well!

     

    I just sent you an email, in order for us to have a closer look into this. Thanks!

  • jigoku's avatar
    jigoku
    Helpful | Level 6
    3 years ago

    Hi Megan, I've received the e-mail and responded, thanks! 🙂 

  • tex_ka95's avatar
    tex_ka95
    New member | Level 2
    3 years ago

    I need my camera uploads reset so I can sync what is on my phone with Dropbox after I deleted all my backed up photos from Dropbox.  

     

    Thanks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey tex_ka95, thanks for reaching out to us.

     

    Can we send you an email, so we can look into this internally?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the cooperation tex_ka95 

     

    I've just followed up via email so please have a look at your inbox and we'll take it from there. 

  • tomfoolery's avatar
    tomfoolery
    New member | Level 2
    3 years ago

    Dear all, 

     

    Sort of like same problem here. My daughter accidentally uploaded her photo's (thousands) to my Camera Uploads folder on my desktop. Solution: delete all photo's of the last two years and re-upload my own. 

    Therefore I asked Dropbox to reset the logfile or cache which identifies which photos have been uploaded before. But sending an email to support or opening a chat doesn't seem to get the problem solved; seems like they don't understand the question. So hope you can help?! It is basically the same problem as described by other users in this thread.

    Would be best if the entries in the log file for the last two years would be erased, so only these pictures will be re-uploaded.

    Please let me know if this is possible. 

    Regards, Tom

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey tomfoolery - since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I see, thanks for the ticket numbers tomfoolery 

     

    Would it be OK if I sent you an email to have a  further look internally since you previous tickets are now closed?

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