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dduraznito's avatar
dduraznito
Explorer | Level 4
4 years ago
Solved

How to reset my camera uploads, I tried everything

Hi! I need to force the Android app to re-upload all the photos in my gallery.
I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this.
I have already:
-re-installed the app
-deleted the cache memory
-deleted all files in the Dropbox camera upload folder
-restarted the device
-even tried from a new device with a different SD card but with the same files in it
Still, Dropbox will only upload new files.

I also tried manually uploading but due to the fíes being cover 1500, the app never stops processing the files and never uploads anything.
I'm on Android 12 and no other apps are set to

Camera uploads
Mobile
sync

100 Replies

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  • tomfoolery's avatar
    tomfoolery
    New member | Level 2
    2 years ago

    Hi Walter, sorry for my late reply. Missed your message. Of course you can send me an email; thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries, Tom. You've got :envelope: 

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

  • cosmozorb's avatar
    cosmozorb
    New member | Level 2
    2 years ago

    I'd like to reset my camera uploads as well (iPhone). Would it be possible to contact me via mail too?

     

    Kind regards,

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi cosmozorb, happy Monday! 

     

    We definitely can! I just sent you an email. Reply back to me, and we'll take it from there. 

     

    Thank you! 

  • tomeei's avatar
    tomeei
    New member | Level 2
    2 years ago

    Hello,

     

    I'd like to reset my camera uploads as well (iPhone). Would it be possible to contact me via mail too?

     

    Thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sure thing, tomeei! Please check your email address and reply back to my message, when possible.

  • Mwh02's avatar
    Mwh02
    Explorer | Level 3
    2 years ago

     

    Hi,

    I'd like to reset my camera uploads on my iPhone. Would it be possible to contact me by email as well?

    Thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Mwh02! You’ve got an email. Please respond to it, when you can.

  • Ruben3053's avatar
    Ruben3053
    New member | Level 2
    2 years ago

    Hello,

     

    I'd like to reset my camera uploads as well (iPhone). Would it be possible to contact me via mail too?

     

    Thanks in advance!

     

    Kind Regards,

     

    Ruben

     
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Ruben3053 - thanks for joining the discussion here.

     

    I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.

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