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dduraznito's avatar
dduraznito
Explorer | Level 4
4 years ago
Solved

How to reset my camera uploads, I tried everything

Hi! I need to force the Android app to re-upload all the photos in my gallery.
I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this.
I have already:
-re-installed the app
-deleted the cache memory
-deleted all files in the Dropbox camera upload folder
-restarted the device
-even tried from a new device with a different SD card but with the same files in it
Still, Dropbox will only upload new files.

I also tried manually uploading but due to the fíes being cover 1500, the app never stops processing the files and never uploads anything.
I'm on Android 12 and no other apps are set to

Camera uploads
Mobile
sync

100 Replies

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  • Luke Chen's avatar
    Luke Chen
    Explorer | Level 3
    2 years ago

    Hi,

    I'd like to reset my camera uploads on my Phone. Would it be possible to contact me by email as well? Thanks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there, Luke Chen, I just emailed you, so make sure to get back to me when you have a chance!

  • eitanas1's avatar
    eitanas1
    New member | Level 2
    2 years ago
    Hi Jay, I would like to reset my camera upload folder as well, I can upload my old photos anymore. Please assiste
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey eitanas1, thanks for your nudge here.

     

    I just sent you an email as well, so we'll continue there.

  • C-22's avatar
    C-22
    Explorer | Level 3
    2 years ago

    Hi!

    I also would like to re-upload all photos from my iPhone and my wife iPhone as some of our backup photos are missing from our hard drive. Could you please let me know how to start the photos upload from zero?

    Thank you for your time.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey C-22, thanks for your comment as well.

     

    Are both of those devices linked to the same Dropbox account? Your account?

  • C-22's avatar
    C-22
    Explorer | Level 3
    2 years ago

    Hey Hannah

    Hope everything is going well with you.

    We have an account each, so there's two accounts.

    Thank you for your reply.

  • eitanas1's avatar
    eitanas1
    New member | Level 2
    2 years ago
    Hi @Hannah, I did answer you by email, still waiting for response
    Thank you in advance
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey C-22, if this is regarding two different Dropbox accounts, your wife will need to contact us from her account as well.

     

    Regarding your own account, are we okay to send you an email?

     

    As for you eitanas1, I just replied back to you, so make sure to check your email.

  • C-22's avatar
    C-22
    Explorer | Level 3
    2 years ago

    Alrighty then.

    She will contact you as well.

    Thank you for your message.

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