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dduraznito's avatar
dduraznito
Explorer | Level 4
4 years ago
Solved

How to reset my camera uploads, I tried everything

Hi! I need to force the Android app to re-upload all the photos in my gallery.
I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this.
I have already:
-re-installed the app
-deleted the cache memory
-deleted all files in the Dropbox camera upload folder
-restarted the device
-even tried from a new device with a different SD card but with the same files in it
Still, Dropbox will only upload new files.

I also tried manually uploading but due to the fíes being cover 1500, the app never stops processing the files and never uploads anything.
I'm on Android 12 and no other apps are set to

Camera uploads
Mobile
sync

100 Replies

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  • Carina Neves's avatar
    Carina Neves
    New member | Level 2
    2 years ago

    Hey Hannah

    I'd like to reset my camera uploads as well (iPhone). Would it be possible to contact me?

    Thanks in advance.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, C-22 & Carina Neves!

     

    I just sent you both an email, in order for us to have a closer look into this. 

     

    I'll be happy to see you there. Thanks! 

  • JenA6's avatar
    JenA6
    New member | Level 2
    2 years ago

    I would like to reset my camera upload. Can you please let me know how to do it? Thank you

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey JenA6. Do you wish to reset your camera uploads for the Dropbox account that’s linked to this email address? If yes, I can log a ticket for you and further help.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You're all set, JenA6! Please reply to my email, when possible.

  • freecaptive6914's avatar
    freecaptive6914
    Helpful | Level 6
    2 years ago

    Hi - I'd love to get an email with some help, too!

    My backup harddrive failed, but the important photos are still on my iPhone. I'd like to force Dropbox to re-import all the photos and videos from a specified date range. Thanks!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey freecaptive6914, thanks for your comment here and sorry to hear about your hard drive.

     

    Resetting your Camera Uploads won't allow you to choose which photos and videos to re-upload, I'm afraid.

     

    It will cause all your photos and videos to re-upload, including any that have already been uploaded.

     

    Is this something you'd like to do?

  • joedono's avatar
    joedono
    New member | Level 2
    2 years ago

    I would also like to completely reset my camera upload to force dropbox to re-import all of the photos on my phone camera roll.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey joedono, I'd be happy to help! 

     

    I just sent you an email, I'll see you there. Cheers!

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