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dduraznito's avatar
dduraznito
Explorer | Level 4
4 years ago
Solved

How to reset my camera uploads, I tried everything

Hi! I need to force the Android app to re-upload all the photos in my gallery.
I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this.
I have already:
-re-installed the app
-deleted the cache memory
-deleted all files in the Dropbox camera upload folder
-restarted the device
-even tried from a new device with a different SD card but with the same files in it
Still, Dropbox will only upload new files.

I also tried manually uploading but due to the fíes being cover 1500, the app never stops processing the files and never uploads anything.
I'm on Android 12 and no other apps are set to

Camera uploads
Mobile
sync

100 Replies

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  • toomasjoamets's avatar
    toomasjoamets
    New member | Level 1
    2 years ago

    I would also like to reset the camera upload, so everything would be reuploaded. Thanks.

  • levend's avatar
    levend
    New member | Level 1
    2 years ago

    I would also like to reset the camera upload, so everything would be reuploaded.  Can you please contact me at my email?  Thanks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey levend, I just sent you an email, so I'll see you there!

  • jencloud's avatar
    jencloud
    New member | Level 1
    12 months ago

    Hi Hannah, can you please help reset my camera upload as well so I can re-upload everything? Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey jencloud - thanks for joining the discussion here. May we reach out via email to have a further look internally? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey jencloud! Please reply to my email, when you see it, and we’ll go from there.

  • grahamcloud's avatar
    grahamcloud
    New member | Level 1
    12 months ago

    Hi, I'd also like to reset my camera upload, so all my photos would be reuploaded.  Can you please help, feel free to contact me by email?  Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey there grahamcloud, thanks for posting here!

    I just sent you an email, and I'll be happy to see you there. 

    Thanks a bunch!

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