Forum Discussion

dduraznito's avatar
dduraznito
Explorer | Level 4
4 years ago
Solved

How to reset my camera uploads, I tried everything

Hi! I need to force the Android app to re-upload all the photos in my gallery.
I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this.
I have already:
-re-installed the app
-deleted the cache memory
-deleted all files in the Dropbox camera upload folder
-restarted the device
-even tried from a new device with a different SD card but with the same files in it
Still, Dropbox will only upload new files.

I also tried manually uploading but due to the fíes being cover 1500, the app never stops processing the files and never uploads anything.
I'm on Android 12 and no other apps are set to

Camera uploads
Mobile
sync

100 Replies

Replies have been turned off for this discussion
Show More
  • Mwh02's avatar
    Mwh02
    Explorer | Level 3
    2 years ago

     

    Hi,

    I'd like to reset my camera uploads on my iPhone. Would it be possible to contact me by email as well?

    Thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Mwh02! You’ve got an email. Please respond to it, when you can.

  • Ruben3053's avatar
    Ruben3053
    New member | Level 2
    2 years ago

    Hello,

     

    I'd like to reset my camera uploads as well (iPhone). Would it be possible to contact me via mail too?

     

    Thanks in advance!

     

    Kind Regards,

     

    Ruben

     
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Ruben3053 - thanks for joining the discussion here.

     

    I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.

  • Luke Chen's avatar
    Luke Chen
    Explorer | Level 3
    2 years ago

    Hi,

    I'd like to reset my camera uploads on my Phone. Would it be possible to contact me by email as well? Thanks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there, Luke Chen, I just emailed you, so make sure to get back to me when you have a chance!

  • eitanas1's avatar
    eitanas1
    New member | Level 2
    2 years ago
    Hi Jay, I would like to reset my camera upload folder as well, I can upload my old photos anymore. Please assiste
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey eitanas1, thanks for your nudge here.

     

    I just sent you an email as well, so we'll continue there.

  • C-22's avatar
    C-22
    Explorer | Level 3
    2 years ago

    Hi!

    I also would like to re-upload all photos from my iPhone and my wife iPhone as some of our backup photos are missing from our hard drive. Could you please let me know how to start the photos upload from zero?

    Thank you for your time.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey C-22, thanks for your comment as well.

     

    Are both of those devices linked to the same Dropbox account? Your account?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!