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dduraznito's avatar
dduraznito
Explorer | Level 4
4 years ago
Solved

How to reset my camera uploads, I tried everything

Hi! I need to force the Android app to re-upload all the photos in my gallery.
I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this.
I have already:
-re-installed the app
-deleted the cache memory
-deleted all files in the Dropbox camera upload folder
-restarted the device
-even tried from a new device with a different SD card but with the same files in it
Still, Dropbox will only upload new files.

I also tried manually uploading but due to the fíes being cover 1500, the app never stops processing the files and never uploads anything.
I'm on Android 12 and no other apps are set to

Camera uploads
Mobile
sync

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  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Demhan​ Thanks for joining the convo, it's great to have you here! We'll be reaching out via email soon, please key an eye on your inbox.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi Demhan​ - thanks for joining the discussion and apologies for the tardy response.

    I've just followed up via email to have a further look internally, so please have a look at your inbox and we'll take it from there. 

  • l3000's avatar
    l3000
    New member | Level 2
    6 months ago

    Hi everyone, I would also be interested in resetting my camera upload - can you help me? Thank you!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey there, l3000! Happy Monday. 😇

    I sure can. I just sent you an email, in order for us to work together there. Reply back to me as soon as possible, and we'll get to it.

    Thanks a bunch!

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