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dduraznito's avatar
dduraznito
Explorer | Level 4
4 years ago
Solved

How to reset my camera uploads, I tried everything

Hi! I need to force the Android app to re-upload all the photos in my gallery.
I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this.
I have already:
-re-installed the app
-deleted the cache memory
-deleted all files in the Dropbox camera upload folder
-restarted the device
-even tried from a new device with a different SD card but with the same files in it
Still, Dropbox will only upload new files.

I also tried manually uploading but due to the fíes being cover 1500, the app never stops processing the files and never uploads anything.
I'm on Android 12 and no other apps are set to

Camera uploads
Mobile
sync

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  • rene12's avatar
    rene12
    New member | Level 2
    3 years ago

    Hi Team,

     

    I too would like to reset my camera uploads, so that all my photo's in my iPhone camera roll will be uploaded. 

    I have read similar requests (https://www.dropboxforum.com/t5/Create-upload-and-share/Camera-Upload-from-iPhone-doesn-t-upload-old-photos/td-p/230386) and Jay was able to solve this.

     

    My desired solution is as described in the link below: "or we tell the Dropbox server to 'forget' which photos were uploaded and have them re-upload from the beginning."

     

    Could you please reset camera uploads for me too please?

     

    Regards

  • rene12's avatar
    rene12
    New member | Level 2
    3 years ago

    Hi Jay, could you please do the same for me?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi rene12, would it be possible to contact you at the email address associated with your profile?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, I've sent you an email, please could you reply to it as soon as possible!

  • dduraznito's avatar
    dduraznito
    Explorer | Level 4
    3 years ago
    I don't know if you are having the exact same issue, but there seems to be some hidden log of which photos have already been uploaded. This can only be reset by support. Last year they did that for me and it worked.

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