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dduraznito's avatar
dduraznito
Explorer | Level 4
4 years ago
Solved

How to reset my camera uploads, I tried everything

Hi! I need to force the Android app to re-upload all the photos in my gallery.
I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this.
I have already:
-re-installed the app
-deleted the cache memory
-deleted all files in the Dropbox camera upload folder
-restarted the device
-even tried from a new device with a different SD card but with the same files in it
Still, Dropbox will only upload new files.

I also tried manually uploading but due to the fíes being cover 1500, the app never stops processing the files and never uploads anything.
I'm on Android 12 and no other apps are set to

Camera uploads
Mobile
sync

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jencloud! Please reply to my email, when you see it, and we’ll go from there.

  • grahamcloud's avatar
    grahamcloud
    New member | Level 1
    2 years ago

    Hi, I'd also like to reset my camera upload, so all my photos would be reuploaded.  Can you please help, feel free to contact me by email?  Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there grahamcloud, thanks for posting here!

    I just sent you an email, and I'll be happy to see you there. 

    Thanks a bunch!

  • sdeba's avatar
    sdeba
    New member | Level 1
    12 months ago

    Hello, I'd also like to reset my camera upload, so all my photos would be re-uploaded.  Can you please help, feel free to contact me by email?  Thanks

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey sdeba! Can I log a ticket for you to the email address you see here?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    I just sent you an email sdeba. 

    I'll see you there, thanks! 😀

  • Herricks73's avatar
    Herricks73
    New member | Level 2
    10 months ago

    Dear Dropbox Staff,  I'd also like to reset my Dropbox Camera Upload, so that all of my photos in my iPhone Camera Roll would be re-uploaded.  Can you please help? Please feel free to contact me by email.  Thanks, Herricks73

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