Forum Discussion

Rick A.2's avatar
Rick A.2
Explorer | Level 4
6 years ago
Solved

How to tell which files are being copied

I have been following various "slow sync" threads, given that I am in the middle of a four-day sync of just six files. This is the first time in nearly five years that DropBox has grinded to a halt l...
desktop
Dropbox Basic
sync
  • Lusil's avatar
    Lusil
    6 years ago

    Hey Rick A.2, thanks for reaching out to us about this. 

    I'd be more than happy to help look into this with you, I'll just need a bit more info, such as:

    • What do the syncing icons show on your Dropbox folder? Can you see any with the blue icon and the spinning arrows?
    • Could you also send me a screenshot (without any personal info) of what the Dropbox icon that's next to your computer's clock shows when you hover over it?
    • Is the Dropbox folder located on an internal/supported location? You can check this from your desktop app's settings. 

    Let me know what you find!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey Rick A.2, thanks for reaching out to us about this. 

I'd be more than happy to help look into this with you, I'll just need a bit more info, such as:

  • What do the syncing icons show on your Dropbox folder? Can you see any with the blue icon and the spinning arrows?
  • Could you also send me a screenshot (without any personal info) of what the Dropbox icon that's next to your computer's clock shows when you hover over it?
  • Is the Dropbox folder located on an internal/supported location? You can check this from your desktop app's settings. 

Let me know what you find!

  • Rick A.2's avatar
    Rick A.2
    Explorer | Level 4
    6 years ago

    Lusil, your questions were telling. I use an alternate file manager (Total Commander) so I rarely set foot inside the Windows File Manager. To address your question, I opened a file window into DropBox and, perhaps for the first time, made note of the icons. Sure enough, there was a small log file with the blue syncing icon -- it seemed to be stuck in a feedback loop, endlessly updating itself and never being fully synced.

    As soon as I ditched that useless file, my hard drive quieted down and DropBox reported itself to be up to date. Many thanks for that.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for your swift reply, Rick A.2 - glad to hear that you were able to resolve this!

      If anything else pops up, you know where to find us. 

      In the meantime, have a lovely day ahead!

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