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Forum Discussion

Doug H.19's avatar
Doug H.19
Explorer | Level 3
11 months ago

I added many folders to my MacBook's Dropbox folder, but they've disappeared.

The dropbox folder on my MacBook got corrupted. I uninstalled the app and re-installed and tried sync’ing from scratch. I’m only getting partial results. My iMac has 1,691 items, including folders ...
desktop
Mac
sync
Doug H.19's avatar
Doug H.19
Explorer | Level 3
11 months ago

The problems began when I moved a bunch of files from the hard drive of my MacBook to Dropbox because I was running out of storage space. Dropbox seemed to get confused and reindexed over 300,000 files, which took hours. When the sync was done, it was incomplete—the folders are all missing.

A bunch of folders on my iMac are checked as living only on that computer. Do those not sync to other devices? Do I have to make them online only to get a full sync?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey Doug H.19! To clarify, was the Dropbox app on your MacBook up to date, but you were still unable to see the folders you had added to your Dropbox folder on www.dropbox.com? 

Do you remember any example file or folder names, so that you can perform a search online? 

Finally, when mentioning the folders on your iMac, do you mean that they’ve been ignored by any chance? Feel free to send over any relevant screenshots and we'll have a look.

  • Doug H.19's avatar
    Doug H.19
    Explorer | Level 3
    11 months ago

    Everything is very up to date, Mac OS and Dropbox. I can see the folders on my iMac and on the web, just not on the MacBook. Selective sync is turned off and the contents, both files and folders, on my iMac are set to online only. Nothing is set to ignore.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Are you referring to the selective sync feature on the MacBook or your Mac?

      Could you try reinstalling the Dropbox desktop application using this link?

      • Doug H.19's avatar
        Doug H.19
        Explorer | Level 3
        10 months ago

        Selective sync is off on both devices. I've reinstalled the app twice.

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