Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Larry G.'s avatar
Larry G.
New member | Level 1
11 years ago
Solved

I am getting an error 403 when accessing a link through an email. Can you help?

I clicked on a link from an email to open a file and it took me to an error page that said I should sign in. I am signed in.
I was able to open this file two days ago and now I can't.
Help, please.

Error Messages
Share
Shared Links
  • Nicholas K.8's avatar
    Nicholas K.8
    10 years ago

    I have a fix for this on Chrome. It's a cookies problem! I needed to specifically unblock cookies originating from *.dropbox.com. NB. even if you have allowed www.dropbox.com you will still get Error 403.

     

    1. Click the cookies icon with the red square and white cross:
    2. Click Manage Cooking blocking...
    3. Choose to Allow [*.]dropbox.com
    4. Reload the dropbox.com website so that cookies can be reset.
    5. And that's it! It should work now.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

16 Replies

Replies have been turned off for this discussion
Show More
  • Jo S.17's avatar
    Jo S.17
    New member | Level 1
    10 years ago

    I have signed in. I can see our group dropbox within my list. Clicking on any item within the dropbox, I get the error 403.

    What can I do?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 years ago

    Wait the ban out. 

    Pay for an upgrade on the account that is failing. 

  • D E.'s avatar
    D E.
    New member | Level 1
    10 years ago

    What?  Pay for an upgrade?  Why?  I always worked before.....

  • K. Kee's avatar
    K. Kee
    New member | Level 1
    10 years ago

    Whenever I try to retreive my files on dropbox, I always get a message of saying "error (403)" with my laptop. How can I solve this problem?

  • Nicholas K.8's avatar
    Nicholas K.8
    Helpful | Level 5
    10 years ago

    Having same problem using latest version of Chrome on Windows 7 Pro. My colleague does not have this problem on his computer using latest version of Chrome on Windows 7 Pro. Only way I can find to avoid this issue is to login to my dropbox account using IE11. I have already tried resetting Chrome and my Google account for signing into Chrome.

  • Nicholas K.8's avatar
    Nicholas K.8
    Helpful | Level 5
    10 years ago

    I have a fix for this on Chrome. It's a cookies problem! I needed to specifically unblock cookies originating from *.dropbox.com. NB. even if you have allowed www.dropbox.com you will still get Error 403.

     

    1. Click the cookies icon with the red square and white cross:
    2. Click Manage Cooking blocking...
    3. Choose to Allow [*.]dropbox.com
    4. Reload the dropbox.com website so that cookies can be reset.
    5. And that's it! It should work now.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!