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daveyp's avatar
daveyp
Helpful | Level 6
1 year ago
Solved

I can’t create new folders or move existing ones from my root Dropbox

This new file system for teams is absolutely awful and workflow-destroying. We can no longer create new folders or move folders on the root of the dropbox. That such a basic feature. Whenever I want ...
Create
desktop
Mac
  • AnastasiaDBX's avatar
    AnastasiaDBX
    1 year ago

    Hi Wayne! Thank you so much for sharing this feedback with us. We're actively working on improvements to both of these experiences, based on your feedback. In the meantime, if you right click at the top-level, you should have a "Create folder and share" option. It will redirect you to web to complete the folder creation, but you should be automatically signed in, which hopefully makes it a little less onerous. I will share an update here as we make improvements. Thank you again for your feedback, we really appreciate it!

     

     

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for posting on the forum, daveyp. 

 

To clarify, do you mean that you’re unable to create new folders/move them from your root Dropbox to another location both on the website and the desktop app? 

 

Are you receiving any errors when trying to move them? If yes, feel free to send a screenshot, as well. 

 

Let me know when you’ve got updates.

  • daveyp's avatar
    daveyp
    Helpful | Level 6
    1 year ago

    Hi Nancy,

     

    In finder on a mac you cant created new folders on the root of the dropbox, not drag folders in or drag to move folders in to other folders.

     

    On web you can make new folders on the root, but you still can't move them, only copy, oh and this requires the admin console I believe.

     

    It's a huge step back for useability. 

  • daveyp's avatar
    daveyp
    Helpful | Level 6
    1 year ago

    Hi Nancy,

     

    Any Dropbox HQ on this yet? Because this filesystem is unfathomably **bleep**.

     

    I just tried to rename a folder in finder and got asked my admin password, i put it in but got told i don't have permission because of the new file system and now it seems to have broken my syncing and unsynced 150gb of files, so you've lost me a days a work.

     

    There's quite a few replies here from other users who are telling you that this system just does not work. 

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