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daveyp's avatar
daveyp
Helpful | Level 6
1 year ago
Solved

I can’t create new folders or move existing ones from my root Dropbox

This new file system for teams is absolutely awful and workflow-destroying. We can no longer create new folders or move folders on the root of the dropbox. That such a basic feature. Whenever I want ...
Create
desktop
Mac
  • AnastasiaDBX's avatar
    AnastasiaDBX
    1 year ago

    Hi Wayne! Thank you so much for sharing this feedback with us. We're actively working on improvements to both of these experiences, based on your feedback. In the meantime, if you right click at the top-level, you should have a "Create folder and share" option. It will redirect you to web to complete the folder creation, but you should be automatically signed in, which hopefully makes it a little less onerous. I will share an update here as we make improvements. Thank you again for your feedback, we really appreciate it!

     

     

Viveca's avatar
Viveca
Helpful | Level 6
1 year ago

I am having the same problems: can't make new folders in root folder. Can't move files or folders into the root folder. It is destroying our workflow. Please fix this ASAP.

 

I tried in Apple Finder and in Dropbox online through Firefox and Chrome. I also tried from both of our account seats.

 

Here are two screenshots.

 

Add Folder option grayed out from root folder:

 Add Folder option active from a sub folder.

 

 

Viveca's avatar
Viveca
Helpful | Level 6
1 year ago

One more note: this problem is only happening in my company Dropbox Standard account. My personal free account is fine. It feels like we're paying to have a version that works less well.

  • Viveca's avatar
    Viveca
    Helpful | Level 6
    1 year ago

    And a tech-savvy friend just tried to add the folder from the terminal and got this:

     

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