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daveyp's avatar
daveyp
Helpful | Level 6
1 year ago
Solved

I can’t create new folders or move existing ones from my root Dropbox

This new file system for teams is absolutely awful and workflow-destroying. We can no longer create new folders or move folders on the root of the dropbox. That such a basic feature. Whenever I want ...
Create
desktop
Mac
  • AnastasiaDBX's avatar
    AnastasiaDBX
    1 year ago

    Hi Wayne! Thank you so much for sharing this feedback with us. We're actively working on improvements to both of these experiences, based on your feedback. In the meantime, if you right click at the top-level, you should have a "Create folder and share" option. It will redirect you to web to complete the folder creation, but you should be automatically signed in, which hopefully makes it a little less onerous. I will share an update here as we make improvements. Thank you again for your feedback, we really appreciate it!

     

     

nada_dbx's avatar
nada_dbx
Helpful | Level 6
1 year ago

Hi, PM from Dropbox here. I'm sorry to hear you're having issues after the update. You should have gotten an email with subject `Update coming [Mon DD]: Next steps to prepare your team`. Could you please check your spam folders for that? 

And on the desktop file explorer, can you check and let us know if you're able to see context menu action to create folder at the Dropbox root? Screenshots will also be helpful if you can share!

FECHSTUDIO's avatar
FECHSTUDIO
New member | Level 2
1 year ago

Hi, the same here: no one on my team received any notification about the changes Dropbox was going to make.

 

Please believe it; this change is causing serious problems and wasting time in our workflow.

 
 
 
 
 
 

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