Forum Discussion

Ed1955's avatar
Ed1955
Explorer | Level 3
2 years ago

I can no longer drag and drop files into the top level of my Dropbox account

I am no longer able to drag a file or folder into the top level of DropBox.  Something that I was able to do previously.  I spoke to tech support and they were unable to solve the issue.
sync
upload
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Gwenn B, Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Gwenn B's avatar
Gwenn B
Helpful | Level 5
2 years ago

Excellent idea, I usually use Chrome.  I just tried it with Edge now.  As it was the first time using this browser I had to re-sign in (which I also tried with Chrome-logging out and logging back in, but that didn't fix it).   Unfortunately the same issue occurs.  Another Popup opens that says "Uploads"  it shows the single file I'm trying to upload and its status is "In queue" and nothing ever happens, it never uploads.  I tried to upload a screen shot here for you to see but was unable to do that.

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