Forum Discussion

CrewSandy1's avatar
CrewSandy1
Explorer | Level 3
3 years ago

I can't access some folders after installing the app

Hi, I purchased a MacBook Pro, running Ventura 13.5. I installed Dropbox so I could access my existing files.  After the install, I can only accesses a small portion of my files (they seem to be the ...
desktop
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CrewSandy1's avatar
CrewSandy1
Explorer | Level 3
3 years ago

Jay,

 

I just reinstalled Dropbox to see if that would fix the problem; it didn't, and my invisible files are still invisible.  When I click on Dropbox in the Finder, I am shown the dozen or so individual files saved directly to Dropbox, plus two "subfiles" beneath/within Dropbox.  But the Documents and Photos subfiles that I know also exist remain invisible.

 

Does this help?

 

Many thanks,

AABlanchard

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey CrewSandy1, sorry to jump in here, but could you send us a screenshot of how the Dropbox folder appears on the new computer and another screenshot of the Dropbox folder on one of the other computers, for comparison?

  • CrewSandy1's avatar
    CrewSandy1
    Explorer | Level 3
    3 years ago

    Hannah,

     

    I'm attaching the two screenshots.  The one labelled "Screenshot 2023-08-23 at 3:01" is from the Mac.  It shows the abreviated list of my Dropbox contents, especially missing the Documents and Photos files.  The one labelled "DropBox Shot (1).png" is from our other computer, and does show the important files missing from the first shot. 

     

    Thank you for trying to unwind this for me!

    AABlanchard

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey CrewSandy1 - sorry to jump in here.

       

      Unfortunately, your screenshots didn't make it to us - could you try again using the camera icon from your reply's box? 

      • CrewSandy1's avatar
        CrewSandy1
        Explorer | Level 3
        3 years ago

        I realized my error while I was watching the "debate" tonight.  Glad you also caught it.  Here are the screen shots:

         

         Best regards and thanks,

        AABlanchard

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