Forum Discussion

CrewSandy1's avatar
CrewSandy1
Explorer | Level 3
3 years ago

I can't access some folders after installing the app

Hi, I purchased a MacBook Pro, running Ventura 13.5. I installed Dropbox so I could access my existing files.  After the install, I can only accesses a small portion of my files (they seem to be the ...
desktop
sync
CrewSandy1's avatar
CrewSandy1
Explorer | Level 3
3 years ago

Hannah,

 

I'm attaching the two screenshots.  The one labelled "Screenshot 2023-08-23 at 3:01" is from the Mac.  It shows the abreviated list of my Dropbox contents, especially missing the Documents and Photos files.  The one labelled "DropBox Shot (1).png" is from our other computer, and does show the important files missing from the first shot. 

 

Thank you for trying to unwind this for me!

AABlanchard

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey CrewSandy1 - sorry to jump in here.

 

Unfortunately, your screenshots didn't make it to us - could you try again using the camera icon from your reply's box? 

  • CrewSandy1's avatar
    CrewSandy1
    Explorer | Level 3
    3 years ago

    I realized my error while I was watching the "debate" tonight.  Glad you also caught it.  Here are the screen shots:

     

     Best regards and thanks,

    AABlanchard

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey CrewSandy1, thanks for this!

       

      It seems, however, that we can see the same screenshot from a Windows computer twice, would you mind sending one from the Mac computer?

      • CrewSandy1's avatar
        CrewSandy1
        Explorer | Level 3
        3 years ago

        No, Hanna, that was not a test to see if you were paying attention.  My mistake.

         

        Here's the Mac shot

         Many thanks,

        AABlanchard

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