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Forum Discussion
I can't access some folders after installing the app
Hi, I purchased a MacBook Pro, running Ventura 13.5. I installed Dropbox so I could access my existing files. After the install, I can only accesses a small portion of my files (they seem to be the ones saved to Dropbox, not one of the included sub files). Major file folders (Documents, Photos) are in Dropbox sub files, but not accessed. Any ideas on how I can get full access?
22 Replies
Jay,
Thanks for your efforts on my behalf. You pointed me in the right direction, and I think I've now got things figured out. My "bad" dropbox is associated with my gmail email, and my "good" dropbox is associated with my MIT.edu email. Quite frankly, I had trouble finding out how to get these details on each of the Dropbox accounts, but spent time this weekend figuring out how to get to that info. I am sorry it took me so long - you have been very patient!
One last question: Please confirm that the easiest way to fix this is to scrub the "bad" account entirely from my computer (and Dashlane log in) and just reinstall a new account directly from Dropbox - with the correct email address. The few files of interest in the "bad" account can be saved elsewhere before the scrub, then placed in their proper location in the new account. Make sense?
Thank you again for all the support you have proviede. It is greatly appreciated.
AABlanchard
- Jay
Dropbox Community Moderator
Yes, you can sign out of the Gmail account in the Dropbox desktop application, and the Dropbox site, after first downloading all the files in it onto your machine.
If you wish, you can even delete the account entirely from the site, which will permanently delete the data on that account. If you do choose to do that, just be certain you're signed into the account you want to delete, since this process is irreversible, and the account can't be recovered afterwards by any method.
