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frotierstds's avatar
frotierstds
Explorer | Level 4
2 years ago
Solved

I can't join a shared folder, error: "We were unable to complete your request"

Hey,   i cant access a shared folder and even tried to do it on my phone with the dropbox app, but that also didnt work. Everytime I click on Join Folder it just says "We were unable to complete ...
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  • Megan's avatar
    Megan
    2 years ago

    Hey frotierstds, awesome!

     

    Let us know if that changes things at all! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey frotierstds - sorry to jump in here, but I just wanted to mention that if you have already verified your email with Dropbox there should be no issue joining the shared folder in question.

 

Are you still getting the same error when you try to join the folder from the sharing tab?

frotierstds's avatar
frotierstds
Explorer | Level 4
2 years ago

I think thats the problem I dont even see the folder in my shared tab. So I guess the person only send me the link to the shared folder but didnt really shared it with me?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Did they create a shared link or just copied and pasted the URL to the folder frotierstds? 

     

    How was it shared with you in the first place? 

    • frotierstds's avatar
      frotierstds
      Explorer | Level 4
      2 years ago

      The link was sent to me. Im not quite sure which one of those two options it is. Anyway to find out?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        In that case, the easiest way would be to check with them directly frotierstds 

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