Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

frotierstds's avatar
frotierstds
Explorer | Level 4
1 year ago
Solved

I can't join a shared folder, error: "We were unable to complete your request"

Hey,   i cant access a shared folder and even tried to do it on my phone with the dropbox app, but that also didnt work. Everytime I click on Join Folder it just says "We were unable to complete ...
Error Messages
Share
Shared Folders
  • Megan's avatar
    Megan
    1 year ago

    Hey frotierstds, awesome!

     

    Let us know if that changes things at all! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey frotierstds - sorry to jump in here, but I just wanted to mention that if you have already verified your email with Dropbox there should be no issue joining the shared folder in question.

 

Are you still getting the same error when you try to join the folder from the sharing tab?

frotierstds's avatar
frotierstds
Explorer | Level 4
1 year ago

I think thats the problem I dont even see the folder in my shared tab. So I guess the person only send me the link to the shared folder but didnt really shared it with me?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Did they create a shared link or just copied and pasted the URL to the folder frotierstds? 

     

    How was it shared with you in the first place? 

    • frotierstds's avatar
      frotierstds
      Explorer | Level 4
      1 year ago

      The link was sent to me. Im not quite sure which one of those two options it is. Anyway to find out?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        In that case, the easiest way would be to check with them directly frotierstds 

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!