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sharonp1's avatar
sharonp1
New member | Level 2
8 days ago

I can't open a folder shared with me; it appears grayed out on the Dropbox website.

Device
mac Book Air
Operating System/Browser (if using the web)
Chrome

Syncing Status
I have no idea how to check this

Question or Issue
I'd like to access the Hypnosis -Money folder--it is a MP3 shared with me but I can't --as you can see it is shaded out.  Not clickable.  Thanks! 

File access
Shared Folders
Web

3 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 day ago

    Hi there sharonp1! Quick check-in to see if you caught our last reply. Do you need more help?
    If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 days ago

    Thanks for your post and the screenshot, sharonp1! 

    Were you previously able to access this folder? 

    Does it appear grayed out on a different browser/incognito window, as well? 

    Finally, since you mention it’s been synced to your desktop app, can you open it from the local Dropbox folder in your Finder?

    Let me know.

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