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mgamboa's avatar
mgamboa
New member | Level 1
2 months ago

I can't see another user's updates on a shared file and they can't see mine

Please, I am sharing a file that weighs only 120 megabytes with a user who has 1.5Gb of free space in his account. We have shared the file for more than 4 weeks, today when I made an update the user cannot see it, nor can I see the updates he has made. please does anyone know what is happening and how to fix it?

Shared Files
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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for your post, mgamboa.

    Are you or the other user getting an error that's related to your available space?

    Also, if you open the file on dropbox.com, can you see both your updates there?

    Let me know and we'll go from there.

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