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mkrabach's avatar
mkrabach
New member | Level 2
10 months ago

I can't see the files uploaded by a client.

We shared a dropbox link with a client to upload several files.  She did so, and she can see them on her end, but we see nothing on our end.  What can we do to fix this?
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mkrabach's avatar
mkrabach
New member | Level 2
10 months ago

The dropbox link was [removed per Community Guidelines]

I'm not sure if she has her own Dropbox account.  The files I seein there now were put there by my firm.  I can't see the ones she put in there within the last 5 days, although she says she sees them

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for that! I’ve removed the shared link just in case, since this is a public forum. 

Can you open a file request for her instead and ask her to upload the files once again? You can choose the folder you'd like the files to be uploaded to while creating the file request. 

Let me know if that works instead.

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