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TEKma1980's avatar
TEKma1980
New member | Level 2
7 years ago

I can't see the option to "Copy link" from my desktop app

I have in the past been able to right click a file or folder and get the option to "Copy Dropbox Link".  As of about a week ago, that option stopped showing up. How do I get it back?
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Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi there, TEKma1980!
 
Could you please confirm that the desktop app is running and that you can see the Dropbox icon next to your desktop’s clock? If so, could you please send me a screenshot (omitting personal info) of what it reads when you hover over it?
 
Thanks in advance!
thylacinedesign's avatar
thylacinedesign
Explorer | Level 3
7 years ago

Hi Lusil,

I also have the same issue. Since resetting my dropbox password a week ago (the account got hacked), I can no longer see the 'Copy dropbox link' when I right click a folder on my desktop app. I am running a Mac and have done all of the things sufgested so far (unlink, relink account, reinstall dropbox, relaunch finder app, restart computer, unsync and resync folder in preferences, etc, etc.). Can you give me any otehr possibles solutions? Having to go into the web dropbox is time consuming inorder to share multiple files and folders. 

Many thanks

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago
    thylacinedesign wrote:

    I also have the same issue. ... I am running a Mac

    Is Finder Integration enabled?

    • thylacinedesign's avatar
      thylacinedesign
      Explorer | Level 3
      7 years ago

      Yes - Finder Integration is enabled for Dropbox

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Thanks for confirming what Rich asked and for the initial troubleshooting you did - awesome work!
         
        Could you also let me know if the desktop app is running and up to date by checking what the Dropbox icon reads when you hover over it? 
         
        Thanks in advance, thylacinedesign!

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