Forum Discussion

jnewberry's avatar
jnewberry
Explorer | Level 3
6 months ago

I can't see the updates of other users on my desktop app, even though there are no sync issues.

Others have updated some files, but I am not seeing any of the updates come through, yet my dropbox says there are no syncing issues.
desktop
Shared Files
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey jnewberry! Thanks for reporting this on our forum. 

As a first, can you send over the current syncing status and app version of your desktop app? 

Are you able to see the updates on www.dropbox.com and, if yes, do the updated files/folders contain any of these characters in their name?

Keep me in the loop for more updates.

  • jnewberry's avatar
    jnewberry
    Explorer | Level 3
    6 months ago

    Did my screenshots come through alright?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      No worries, jnewberry​; I can see the screenshots you’ve attached here. Can you also clarify if you can view the updated files on your web account?

      If you can, I'd like you to hover over the Dropbox icon in your system tray and let me know what’s the syncing status that it reports at the moment. Does it also state it’s up to date? 

      If yes, please double check your selective sync settings next and make sure the content you can’t see on the desktop app hasn’t been unchecked there. In case it has, make sure it’s selected once more, so that the app can sync it to your computer.

      • jnewberry's avatar
        jnewberry
        Explorer | Level 3
        6 months ago

        Nancy​ Thank you for your assistance.  It is getting taken care of now.  Thanks again for your guidance and teaching me a bit more of how Dropbox works.  Have a great weekend.

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