Forum Discussion

jnewberry's avatar
jnewberry
Explorer | Level 3
6 months ago

I can't see the updates of other users on my desktop app, even though there are no sync issues.

Others have updated some files, but I am not seeing any of the updates come through, yet my dropbox says there are no syncing issues.
desktop
Shared Files
sync
jnewberry's avatar
jnewberry
Explorer | Level 3
6 months ago

Nancy​ I do not see the updated excel files, all I see is the outdated one.  When I hover over the dropbox icon, it says all up to date.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Thanks for checking, jnewberry! Can you go on www.dropbox.com and send me a screenshot of the location where your updated files should be showing? After that, I’d like one more visual of what you see on your Dropbox app (under the same location). 

If there’s any personal info on either one of your screenshots, please make sure to remove it first.

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