Learn how to make the most out of the Dropbox Community here 💙!

Forum Discussion

emendelson's avatar
emendelson
Helpful | Level 7
6 months ago

I can't set new files to be available offline by default in my macOS Sonoma preferences.

This seems to have come up earlier, but there seems to be no solution. In macOS Sonoma, running the latest Dropbox, the Preferences app will not let me select "Available offline" for new files. This ...
desktop
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Thanks for posting on our forum, emendelson! 

 

As a first step, can you send me a screenshot of what you see exactly under your app’s preferences? 

 

Please make sure that the current location of your Dropbox folder is also visible. 

 

Let me know when you’re ready.

emendelson's avatar
emendelson
Helpful | Level 7
6 months ago

Hello Nancy,

 

Thank you for the reply. I hope this is the screen shot that you asked for:

 

[removed per Community Guidelines]

 

Thank you, 

 

Edward

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey Edward! Unfortunately, we can’t click any links on the forum due to security reasons. Can you attach your screenshot here by clicking on the following button instead? 

     

     

    • emendelson's avatar
      emendelson
      Helpful | Level 7
      6 months ago

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey emendelson, I'm not entirely sure if you meant for this message to be empty, but it seems that if you tried to attach a screenshot, it failed to attach. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!