Forum Discussion

emendelson's avatar
emendelson
Helpful | Level 7
2 years ago

I can't set new files to be available offline by default in my macOS Sonoma preferences.

This seems to have come up earlier, but there seems to be no solution. In macOS Sonoma, running the latest Dropbox, the Preferences app will not let me select "Available offline" for new files. This ...
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey emendelson, I'm not entirely sure if you meant for this message to be empty, but it seems that if you tried to attach a screenshot, it failed to attach. 

  • emendelson's avatar
    emendelson
    Helpful | Level 7
    2 years ago

    Hello Megan - I see a screen shot a couple of inches above your message! It's a screen that shows a macOS dialog with "Preferences" at the upper left. If it's not visible there, I'm completely baffled!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey emendelson, odd indeed! 

       

      I just checked from a different device, and everything is back on track. Are you able to click on the setting at all, or is it unclickable?

       

      Have you tried uninstalling and then re-installing the app?

      • emendelson's avatar
        emendelson
        Helpful | Level 7
        2 years ago

        Hi Megan,

         

        The "Available offline" button is unclickable, and yes, I uninstalled and reinstalled the app - and in fact I used the Find Any File app to delete every file with "Dropbox" in its name from everywhere on my disk. I had to do the same thing a few years ago, so I've had some experience with this.

         

        Thanks for any help you can give. I'm still on Sonoma, by the way, as I know better than to upgrade to a new macOS version until after the first point release.

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