Forum Discussion

emendelson's avatar
emendelson
Helpful | Level 7
2 years ago

I can't set new files to be available offline by default in my macOS Sonoma preferences.

This seems to have come up earlier, but there seems to be no solution. In macOS Sonoma, running the latest Dropbox, the Preferences app will not let me select "Available offline" for new files. This ...
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the heads up emendelson!

 

Out of curiosity: if you try to right click on a file/folder inside your Dropbox folder, do you have the option to make files online-only or available offline?

 

Also, would you mind clarifying the exact Dropbox version you're currently using? You mentioned that you're using our latest version, and your screenshot also shows that, but I just want to make sure you're not using a Beta version too. 

emendelson's avatar
emendelson
Helpful | Level 7
2 years ago

Hello Megan,

 

Yes, if I right-click on a file in the Dropbox folder, I have the options to make it available offline or online-only. And my Dropbox version is v.208.4.5824. I don't think it's a beta.

 

Thank you again.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey emendelson - thanks for clarifying that for us.

     

    Just to check another thing, have you granted Dropbox full disk access? 

  • emendelson's avatar
    emendelson
    Helpful | Level 7
    2 years ago

    Yes, I just now gave it full disk access and restarted the app, as prompted. I still can't click on "Available offline." 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey emendelson, I hope you don't mind me jumping in here as well!

     

    Can you also please check if the "Dropbox system extension" is enabled on this page in your account settings?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey abuislam5, sorry to hear that.

     

    Have you tried any of the troubleshooting steps on this thread?

     

    Please also send us a screenshot of the setting from your preferences, so we can have a visual.

  • emendelson's avatar
    emendelson
    Helpful | Level 7
    2 years ago

    Hi Hannah,

     

    That solved the problem. "Dropbox System Extension" was NOT enabled in my personal settings. I enabled it, quit the Dropbox app, reopened it, and was able to select "Available ofline."

     

    Thank you!!! There really should be some prominent notice about this somewhere - maybe in the app itself, because, as you see from this thread, I'm not the only person with this problem.

     

    Meanwhile, thank you again!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update here, emendelson, I'm happy to see that helped resolve your issue!

     

    I'll make sure to pass your feedback along to our team and if you need anything else, don't hesitate to let us know.

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