Forum Discussion

emendelson's avatar
emendelson
Helpful | Level 7
2 years ago

I can't set new files to be available offline by default in my macOS Sonoma preferences.

This seems to have come up earlier, but there seems to be no solution. In macOS Sonoma, running the latest Dropbox, the Preferences app will not let me select "Available offline" for new files. This ...
desktop
Mac
sync
emendelson's avatar
emendelson
Helpful | Level 7
2 years ago

Hi Hannah,

 

That solved the problem. "Dropbox System Extension" was NOT enabled in my personal settings. I enabled it, quit the Dropbox app, reopened it, and was able to select "Available ofline."

 

Thank you!!! There really should be some prominent notice about this somewhere - maybe in the app itself, because, as you see from this thread, I'm not the only person with this problem.

 

Meanwhile, thank you again!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update here, emendelson, I'm happy to see that helped resolve your issue!

 

I'll make sure to pass your feedback along to our team and if you need anything else, don't hesitate to let us know.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!