Forum Discussion

sv252's avatar
sv252
Explorer | Level 4
7 months ago

I can't share a file, my sharing activity has been suspended

Hello, After years of not using my Dropbox account I logged in and when I tried to share a file I was greeted with: Error in call to API function 2 sharing create shared link with settings: We’ve...
Share
Shared Files
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi sv252​, thanks for bringing this to our attention.

It sounds like access to your sharing was paused on your account. 

Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service?

This will help me to assist further!

sv252's avatar
sv252
Explorer | Level 4
7 months ago

Hi Jay​ 

I did review that article and didn't see anything in my account that would breach the TOS. I did remove some files that I had backup but were not shared just in case those were the problem files. So I'm not sure at this point.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Thanks for the info, I've sent you an email, please could you reply to it when you get a chance?
    If there's anything else we can assist with, feel free to reply back here!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!