Forum Discussion

Hoanguyen2's avatar
Hoanguyen2
Explorer | Level 4
2 years ago

I can't share files or folders because of "A violation of Dropbox’s Terms of Service" message

Hello, I've been having trouble sharing a file or folder for days I always get the message: Can’t share file We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of S...
FAQ
Share
Shared Files
Shared Folders
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Hoanguyen2, thanks for bringing this to our attention.

 

In general, you would receive this message when going over your daily bandwidth limits for your Dropbox account and plan.

 

Did you receive any email regarding this matter?

 

This will help me to assist further!

Hoanguyen2's avatar
Hoanguyen2
Explorer | Level 4
2 years ago

Thanks, Jay,

Usually, I will receive notifications from Dropbox that the storage capacity is almost full or should upgrade to a higher version for more advanced functions.
As for the violations of Dropbox's terms, there has not been any notification to my email.

Therefore, I am not sure which Dropbox terms I have violated when my storage capacity is at 70%.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    This message isn't related to the quota amount on your account, but the daily limits when using shared links and file requests. It could also be related to the content you share. 

     

    Is any of that possible from what you saw on the article?

    • Hoanguyen2's avatar
      Hoanguyen2
      Explorer | Level 4
      2 years ago

      Uhm, I think this issue is not related to the content or the titles of the shared files.
      These folders I have been sharing with 3 other people before (last year and last month) and now I want to share them with 1 more person. I even tried with all the folders and could not share any folder with others. (T_T)

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!