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I'm getting a "Can't share file" error due to violating Dropbox's Terms of Service.
Hi Megan
I having similar issue where my dropbox account could not share the links due to
"Sharing was suspended due to a violation of Dropbox's Terms of Service".
could you do me a favor to resolve this issue?
11 Replies
- Nancy
Dropbox Community Moderator
Hi Nancy,
Yes, that is my email address
thanks for you help
RegardsHi,
I have the exact same problem. May I also get help?
I definitely have not hit bandwidth/sharing/download limits. I don't think any files contain malware and I don't think any infringe on copyright.
The email on my profile is correct.- Jay
Hi Stutra, thanks for bringing this to our attention.
Could you clarify exactly what error message you're getting, and if you received any email regarding this matter?
Have you tried checking all your shared links on this page to ensure there aren't any that are in breach of the Terms of Service?
This will help me to assist further.
The error message:
Can’t share file
Error in call to API function /2/sharing/add_file_member: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.No, I haven't received any email from Dropbox.
I checked my shared links and no issues with any of them. I have also now deleted all the share permissions and tried again, but still broken.
- Jay
Are you creating a normal shared link or folder on your account, or are you using the Dropbox API to create a shared link?
Just trying to share a single file from the normal web interface.
- Jay
Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
Yes, that would be fine.
