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deanccs's avatar
deanccs
New member | Level 1
28 days ago
Solved

I'm getting a "Can't share file" error due to violating Dropbox's Terms of Service.

Hi Megan 
I having similar issue where my dropbox account could not share the links due to 
"Sharing was suspended due to a violation of Dropbox's Terms of Service".


could you do me a favor to resolve this issue?

Error Messages
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  • Nancy's avatar
    Nancy
    28 days ago

    Hi deanccs! Thanks for posting here today. 

    Since it looks like your sharing activity has been interrupted for one of the reasons mentioned here, we can log a ticket for you and further assist internally. 

    Is it OK if we reach out to you at the email address you see on this page?

    Let me know.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    28 days ago

    Hi deanccs! Thanks for posting here today. 

    Since it looks like your sharing activity has been interrupted for one of the reasons mentioned here, we can log a ticket for you and further assist internally. 

    Is it OK if we reach out to you at the email address you see on this page?

    Let me know.

    • deanccs's avatar
      deanccs
      New member | Level 1
      28 days ago

      Hi Nancy, 
      Yes,  that is my email address

      thanks for you help

      Regards

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        28 days ago

        Hey deanccs, please check your email address and reply back to me.

  • Stutra's avatar
    Stutra
    New member | Level 1
    16 days ago

    Hi,
    I have the exact same problem. May I also get help?
    I definitely have not hit bandwidth/sharing/download limits. I don't think any files contain malware and I don't think any infringe on copyright. 
    The email on my profile is correct.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      16 days ago

      Hi Stutra, thanks for bringing this to our attention.

      Could you clarify exactly what error message you're getting, and if you received any email regarding this matter?

      Have you tried checking all your shared links on this page to ensure there aren't any that are in breach of the Terms of Service?

      This will help me to assist further.

      • Stutra's avatar
        Stutra
        New member | Level 1
        16 days ago

        The error message:
        Can’t share file
        Error in call to API function /2/sharing/add_file_member: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

        No, I haven't received any email from Dropbox.

        I checked my shared links and no issues with any of them. I have also now deleted all the share permissions and tried again, but still broken.

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