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Phastraq's avatar
Phastraq
New member | Level 2
2 years ago

Can't share files because of violation of Terms of Service error

Hi I have had dropbox on my computer for years now although I have not been using it for quite some time.

I recently tried to share a new folder and got the message:
"We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement."

I have no idea which of the terms I may have violated or how to fix it.
The chatbot wasn't very helpful either.

Dropbox still works on my computer and I can see all my storage on the website but I'm just not able to share any files or folders.

I would appreciate any assistance in resolving this issue.

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  • Hannah's avatar
    Hannah
    2 years ago

    Hey Phastraq, thanks for reaching out to us.

     

    Can we email you directly, so we can take a look into your issue?

     

    Let me know.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Phastraq, thanks for reaching out to us.

     

    Can we email you directly, so we can take a look into your issue?

     

    Let me know.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Phastraq, please check your email address, and reply back to me. I’ve just logged you a ticket.

    • Rezvan2000's avatar
      Rezvan2000
      Explorer | Level 4
      12 months ago

      Good day. I am also facing this problem. Help me to solve it. I haven't broken any rules and haven't used Dropbox for a long time, but it shows me a message that I broke the rules. 

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hey Rezvan2000! Usually, banned links occur for one of these reasons. 

         

        I can log a ticket for you though, to check this further.

    • vladix's avatar
      vladix
      New member | Level 2
      4 months ago

      Hello!

      I'm experiencing this issue as well. I haven't broken any rules and haven't used Dropbox for a long time, but it shows me a message that I broke the rules. Can you please help me to solve it?

      Thank you!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hi vladix, thanks for posting here! 

         

        We'll do our best to resolve it. In order to have accessibility to more tools on our end, I went ahead and created an email on my end for you.

         

        Reply back to me, and we'll take it from there! 

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