Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Phastraq's avatar
Phastraq
New member | Level 2
2 years ago
Solved

Can't share files because of violation of Terms of Service error

Hi I have had dropbox on my computer for years now although I have not been using it for quite some time. I recently tried to share a new folder and got the message: "We’ve suspended your sharing...
Error Messages
Share
Shared Links
  • Hannah's avatar
    Hannah
    2 years ago

    Hey Phastraq, thanks for reaching out to us.

     

    Can we email you directly, so we can take a look into your issue?

     

    Let me know.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Phastraq, thanks for reaching out to us.

 

Can we email you directly, so we can take a look into your issue?

 

Let me know.

  • Phastraq's avatar
    Phastraq
    New member | Level 2
    2 years ago

    Yes. Please do.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Phastraq, please check your email address, and reply back to me. I’ve just logged you a ticket.

      • Phastraq's avatar
        Phastraq
        New member | Level 2
        2 years ago

        Replied.

  • Rezvan2000's avatar
    Rezvan2000
    Explorer | Level 4
    2 years ago

    Good day. I am also facing this problem. Help me to solve it. I haven't broken any rules and haven't used Dropbox for a long time, but it shows me a message that I broke the rules. 

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Rezvan2000! Usually, banned links occur for one of these reasons. 

       

      I can log a ticket for you though, to check this further.

      • Rezvan2000's avatar
        Rezvan2000
        Explorer | Level 4
        2 years ago

        Yes, please do.

  • vladix's avatar
    vladix
    New member | Level 2
    2 years ago

    Hello!

    I'm experiencing this issue as well. I haven't broken any rules and haven't used Dropbox for a long time, but it shows me a message that I broke the rules. Can you please help me to solve it?

    Thank you!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi vladix, thanks for posting here! 

       

      We'll do our best to resolve it. In order to have accessibility to more tools on our end, I went ahead and created an email on my end for you.

       

      Reply back to me, and we'll take it from there! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!