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Silvarthur's avatar
Silvarthur
Explorer | Level 4
2 years ago
Solved

Sharing was suspended due to a violation of Dropbox's Terms of Service

Hello,
I've been having trouble sharing a file or folder:

Can’t share file or folder.
We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

I was in holiday this last 6weeks, didn’t done almost anything with my account and it was working previously.

I am not aware of any rule violations, no option from the link https://help.dropbox.com/share/banned-links applies to me

And chatbot doens’t help me in this situation either.
Can you please provide a support

  • Walter's avatar
    Walter
    2 years ago

    Sure thing @Silvarthur - you've got :envelope: 

10 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @Silvarthur - sorry to hear you're having issues with this.

     

    May we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community.

     

    Thanks!

  • Silvarthur's avatar
    Silvarthur
    Explorer | Level 4
    2 years ago
    Sure, so I’m waiting for your email.

    Best regards
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sure thing @Silvarthur - you've got :envelope: 

  • Jaco_Vorster's avatar
    Jaco_Vorster
    New member | Level 2
    2 years ago

    Hi, did you manage to get this resolved?
    I have the same problem.
    We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

  • Silvarthur's avatar
    Silvarthur
    Explorer | Level 4
    2 years ago
    Hi, so the support was able to unlock the blocked functonalities.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Jaco_Vorster, I hope you're doing well! 

     

    I'd be happy to reach out to you internally, in order for us to resolve this. 

     

    Let me know more! 

  • riscking's avatar
    riscking
    New member | Level 2
    2 years ago

    Hello, I have the same problem. I've had the account for years and I haven't shared anything, but I was just about to start using it again and I got that error. Thank you very much

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey riscking, I just created a ticket on my end for you! 

     

    I'll see you there!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I'll be happy to see what we can do about this riscking.

     

    Reply back to me, and we'll take it from there!

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